Are all contact information found on the website?
Equally important is the full address, phone number, email address, is there a number for customer service? Is customer service accessible in my language and easily reachable? If in doubt, do not hesitate to call to verify the authenticity of the company.
The Registraire des entreprises site can be a very useful tool
In the case of Quebec merchants, I frequently use the site of the Registraire des entreprises du Québec, because it allows me to find out about the existence of a company and learn more about the merchant in question.
Also, many sites offer a section where customer comments are collected. How exciting I find reading this section! Go read! Does this merchant accumulate good or bad comments?
Please protect your personal information when shopping for gifts online.
When I use the online service for my purchases, I only share information that is useful for carrying out my transaction, no more.
A few visual elements allow me to see if I am dealing with a secure website. Prefer an internet address that starts with “https”. In most cases, this represents an encrypted and secure address.
Also, the presence of a small icon in the form of a closed padlock often appears next to my toolbar or at the bottom of the page. This is a good clue as to the security of the site I am shopping on.
Before completing your transaction, be sure to double check that the return and refund policies are right for you.
Note that the law does not oblige the merchant to refund your item.
On the other hand, even if traders are free to set their own policies, they see themselves respecting the rules they put forward.
Every merchant, regardless of domain, should have a section on their site citing reservation, cancellation, refund policies, etc. If this is not the case, there is something doubtful under the rock … it’s up to you, but for me it’s No!
I do not want to neglect to never tick the boxes asking me to memorize my bank details! Better to enter them manually for each transaction and minimize the risk of fraud!
There are also other payment solutions such as prepaid cards, Paypal or less popular, wire transfer.
When your transaction is paid and completed, be sure to take a screenshot of the transaction confirmation number.
Theoretically, you should receive, in your email box, a copy of your invoice with all the details, including the expected delivery date if it is a material item.
Print a copy for your personal records.
In the case of a reservation, it is always recommended to have a copy of your invoice in hand on your arrival. It is essential to monitor your bank account and ensure that the correct amount is credited to it.
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